FAQs

FREQUENTLY ASKED QUESTIONS

About Archive Collective

What is Archive Collective?
Archive Collective is a curated marketplace for pre-owned luxury. We offer a considered selection of authenticated designer pieces, sold either directly by Archive Collective or by approved third-party sellers.

Are all items pre-owned?
Yes. Unless stated otherwise, all items are pre-owned and carefully assessed for authenticity and condition.

Authenticity & Quality

Are your items authentic?
Yes. All items listed on Archive Collective are verified to the best of our ability. We do not sell replicas or counterfeit goods.

How do you verify authenticity?
Each item undergoes a review process that may include material inspection, serial or date code checks, brand-specific identifiers, and consistency with known manufacturing standards.

Do items come with original packaging?
Where available, original dust bags, boxes, and authenticity cards are included. This will always be stated in the product description.

Condition & Product Details

How do you describe condition?
We use a clear grading system:

  • Excellent – Like new, minimal or no signs of wear

  • Very Good – Light wear consistent with careful use

  • Good – Noticeable wear but well maintained

  • Fair – Visible signs of wear, fully disclosed

Will I receive the exact item shown?
Yes. All product images show the actual item for sale.

Orders & Payment

What payment methods do you accept?
We accept all major debit and credit cards and other payment options available at checkout.

Can I cancel my order?
Orders can only be cancelled before dispatch. Once an item has been shipped, cancellation is not possible.

Shipping

Where do you ship?
We ship within the UK and internationally.

How long does delivery take?
Dispatch typically occurs within 1–3 business days. Delivery times vary based on location and shipping method.

Is shipping insured?
Yes. All shipments are tracked and insured.

Returns

Do you accept returns?
Yes. Returns are accepted within 14 days of delivery, subject to our Returns Policy.

Who pays for return shipping?
Return shipping costs are the responsibility of the buyer unless the item is not as described.

Marketplace Sellers

Can I sell my items on Archive Collective?
Yes. We welcome applications from sellers whose items meet our curation standards.

How do I apply to sell?
Visit our Sell With Us page and complete the application form.

How do sellers get paid?
Sellers are paid once delivery is confirmed, minus our agreed commission.

Privacy & Security

Is my personal information secure?
Yes. We take data protection seriously. Please see our Privacy Policy for details.

Contact

How can I contact you?
For any questions, please contact us at:
Email: thearchivecollectiveuk@gmail.com