Shipping policy

Shipping Policy

Archive Collective — Last updated: July 2026

Dispatch

All orders are dispatched within 1 working day of payment confirmation (Monday–Friday, excluding UK bank holidays). Orders placed over the weekend are dispatched the next working day.

Every item is carefully inspected, wrapped, and packaged before dispatch. Where original boxes or dust bags are included, this is stated in the listing.

UK Delivery

All UK orders are sent via fully tracked delivery. You will receive your tracking number by email as soon as your order ships.

Service	Delivery estimate	Cost
Standard Tracked	2–3 working days	£TBC
Express Tracked	1–2 working days	£TBC
Orders over £[150]	2–3 working days	Free

Orders over £[250] are sent with signature on delivery and additional insurance for your protection.

International Delivery

We ship to selected international destinations. All international orders are sent fully tracked.

Destination	Delivery estimate	Cost
Europe	5–10 working days	£TBC
USA, Canada, Australia & New Zealand	7–14 working days	£TBC

Customs and import duties: International orders may be subject to customs charges, import duties, or local taxes on arrival. These are set by the destination country and are the responsibility of the buyer. Archive Collective has no control over these charges and cannot predict their amount. Please check your country's import rules before ordering.

Tracking Your Order

Once dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery. If you have not received tracking within 2 working days of ordering, please contact us.

Delivery Issues

Delayed parcels: Delivery estimates are provided by our carriers and are not guaranteed. If your parcel appears delayed, please check the tracking link first, then contact us and we will investigate with the carrier.

Lost parcels: If tracking shows your parcel has not been delivered within [10] working days (UK) or [21] working days (international) of dispatch, contact us and we will raise a claim with the carrier and arrange a refund or resolution. All parcels are insured in transit.

Parcels showing as delivered: If tracking shows delivery but you have not received your parcel, please check with household members, neighbours, and any safe places, then contact us within 48 hours so we can investigate with the carrier.

Incorrect address: Please ensure your delivery address is correct at checkout. We cannot be held responsible for parcels sent to an incorrectly entered address. If you notice an error, contact us immediately — we can amend the address only if the order has not yet been dispatched.

Packaging

As a pre-owned luxury retailer, we take presentation seriously. Items are shipped in protective packaging appropriate to their value and category. We reuse and recycle packaging materials where possible as part of our commitment to circular fashion.