Return Policy

Last updated: Dec 1, 2025

Archive Collective aims to ensure confidence when purchasing pre-owned luxury. This policy explains when and how returns are accepted.

1. Returns Eligibility

We accept returns within 14 days of delivery in accordance with UK Consumer Contracts Regulations.

To be eligible for a return, items must:

  • Be returned in the same condition as received

  • Be unworn, unaltered, and unused

  • Include all original packaging, tags, and accessories

  • Show no additional signs of wear or damage

2. Non-Returnable Items

Returns are not accepted for:

  • Items marked as Final Sale

  • Items damaged after delivery

  • Items altered, worn, or used

  • Items missing original components

  • Items returned outside the 14-day window

3. Pre-Owned Item Considerations

Due to the nature of pre-owned luxury:

  • Minor signs of wear consistent with the stated condition are not considered defects

  • Detailed descriptions and images form part of the purchase agreement

We encourage customers to review listings carefully before purchasing.

4. Seller-Listed Items

Items sold by approved third-party sellers:

  • Are subject to the same 14-day return window

  • May require seller confirmation before approval

  • Are reviewed by Archive Collective upon return

If an item is found to be misrepresented, the seller may be responsible for return costs.

5. How to Initiate a Return

To request a return, please contact us within 14 days of delivery at:

Email: info@archivecollective.co.uk

Please include:

  • Order number

  • Reason for return

  • Supporting photographs (if applicable)

Returns sent without prior authorisation may not be accepted.

6. Return Shipping

  • Buyers are responsible for return shipping costs unless the item is not as described

  • We recommend using a tracked and insured service

  • Archive Collective is not responsible for items lost in return transit

7. Refunds

  • Refunds are issued to the original payment method

  • Once the returned item is received and inspected, refunds are processed within 5–7 business days

  • Original shipping costs are non-refundable unless the return is due to an error on our part

8. Exchanges

We do not offer direct exchanges.
Returned items may be refunded, and a new order placed.

9. Faulty or Misdescribed Items

If an item is:

  • significantly not as described, or

  • confirmed as inauthentic

Please notify us immediately. We will investigate and arrange an appropriate resolution in line with consumer law.

10. Contact

For returns enquiries, please contact:

Email: thearchivecollectiveuk@gmail.com
Website: www.archivecollective.co.uk