Shipping Policy

Last updated: Dec 2025

Archive Collective ships pre-owned luxury items with care and discretion. This policy explains how orders are dispatched, delivered, and tracked.

1. Order Processing

  • Orders are processed within 1–2 business days of payment confirmation.

  • Items may be shipped directly by Archive Collective or by approved third-party sellers, depending on the listing.

  • Orders placed on weekends or public holidays are processed on the next business day.

2. Dispatch Timeframes

  • Archive Collective items: dispatched within 1–2 business days

  • Seller-listed items: dispatched within 2–3 business days

Dispatch times may vary during peak periods or due to verification checks.

3. Delivery Methods

All orders are shipped using tracked and insured services.

Available delivery options (displayed at checkout):

  • Standard Tracked Delivery

  • Express Tracked Delivery (where available)

  • International Tracked Delivery

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Order value

  • Selected shipping method

Any applicable duties, taxes, or customs charges for international orders are the responsibility of the buyer.

5. Insurance & Risk

All items are insured during transit.

Risk of loss passes to the buyer once the item has been delivered and confirmed by the carrier.

6. International Shipping

Archive Collective ships internationally.

Please note:

  • International orders may be subject to customs inspections

  • Delays caused by customs authorities are outside our control

  • Archive Collective is not responsible for customs delays or charges

7. Incorrect Address

Buyers are responsible for providing accurate shipping details.

Archive Collective is not responsible for:

  • Delays caused by incorrect addresses

  • Lost parcels due to address errors provided at checkout

8. Failed Delivery / Uncollected Parcels

If a parcel is returned to sender due to:

  • failed delivery attempts

  • refusal by the recipient

  • uncollected items

Additional shipping fees may apply before re-dispatch.

9. Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us within 7 days of the expected delivery date.

We will:

  • investigate with the carrier

  • provide updates

  • initiate an insurance claim where applicable

10. Contact

For shipping enquiries, please contact:

Email: theacrchivecollectiveuk@gmail.com
Website: www.archivecollective.co.uk